◀️Overpaid Order Refunds

Follow the instructions to perform a Overpaid Order Refund.

1. Overpaid Order Refund permissions must be granted at the tenant level. To enable refunds, please contact NovaX support.

2. Only tenant admin users are authorized to process refunds.

1. Find the Order

You can find all orders at https://novax-admin.web.app/orders/all.

Search Filters

To enhance your search and narrow down results, utilize the following filters:

Order Number	Locate orders based on their unique order number.
Order ID	Use the specific identifier for each order.
Email	Search for orders associated with a specific email address.
Status	Filter orders by their current status.
Deposit Address	Find orders using the cryptocurrency deposit address.
Created Date	Search for orders by the date they were created.
Completed Date	Locate orders based on the date they were completed.
TxHash	Use the transaction hash to find specific transactions.

Example of Filtering for Orders with "Paid" Status

2. Action Overpaid Refund

The refund button will be available based on the specified order status and the paid amount.

Example of Clicking the Refund Action Button. (Refund Button Highlighted)

3. Authorize Overpaid Refund

A refund can only be authorized by a tenant admin user. The current tenant admin user will receive an OTP via email to approve the refund.

Checklist:

1. The order must have a "Paid" status.

2. The email linked to the order must have a NovaX Account to receive the refund.

Example of Authorizing a Refund.

Example of Overpaid Refunded

The overpaid amount will be refunded to the email associated with the order, and it will be deducted from the total.