⏪Refunds

Refund Policy: All refund requests must be associated with a valid email address linked to a registered NovaX account. Refunds cannot be processed if the user does not have an account with NovaX. Once a refund is approved, the associated NovaX wallet will be credited accordingly.

1. Paid Order Refunds

To issue a Paid Order Refund, the organization must have sufficient funds in its Distribution Wallet. If the organization's Distribution Wallet lacks the necessary funds, the refund request will fail.

Checklist:

1. The order must have a "Paid" status.

2. The email linked to the order must have a NovaX Account to receive the refund.

3. The Tenant's Distribution Wallet must contain sufficient funds.

⏮️Paid Order Refunds

2. Partial Paid Order Refunds

NovaX maintains a designated float for partial refunds. If a partial refund is requested for an order, funds will be transferred from the partial refund float to the user's NovaX wallet.

Checklist:

1. The order must have a "Partial Paid" status.

2. The email linked to the order must have a NovaX Account to receive the refund.

◀️Partial Paid Order Refunds

2. Overpaid Order Refunds

NovaX maintains a designated float for overpaid funds. If a user overpays for an order, the surplus amount will be refunded to the user's linked NovaX wallet.

Checklist:

1. The order must have a "Paid" status.

2. The email linked to the order must have a NovaX Account to receive the refund.

◀️Overpaid Order Refunds